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FAQs & Support

Thanks for visiting our Help Center. It is designed to provide a complete self-service support option for you. If you can’t find an answer, please contact us cutomix@mycustore.com

I need to change/cancel my order.

Because it is a custom product, if you need to change the order, please contact us in time. We will confirm whether it has been produced.

Where do I enter my coupon code?

Once you have added the item/items you would like to purchase to your cart, click view cart. This will take you to your cart page. Below your cart items you should see the “Coupon Code” box with an “Apply coupon” button beside it. You will enter your code in the box and click “Apply coupon”. 

Damage / Return Policy

Due to the customization of our products, items cannot be returned to us for a refund. If you receive an item that is incorrect or you believe you may be missing part of your order, you must notify us within three business days of receipt as shown on your order.

I need an item by a certain date. How can I guarantee that?

Since we do not offer any expedited services, we recommend that you order your item at least 5 weeks before you need it. We realize this seems like a long time, but due to the personalization that is required to produce your item plus the shipping time, we recommend that you plan plenty of time in advance!

How long does it take to ship an order?

The general turnaround time for most products is 5-7 business days. The reason for this amount of time is that each item is unique and customized. We can not produce your item until we receive your order, so we have to build the items as they are ordered! Turnaround times can fluctuate depending on popular ordering seasons, amount of orders being produced.